In event you should ever need to make a complaint, Maxim Eyes (UK) Limited (Maximeyes) has the following procedure:
Complaints should be submitted via email or letter to the following locations:
Maxim Eyes (UK) Ltd
56-58 High Street
A member of our Client Relations team will be in contact within 2 working days to acknowledge receipt, confirm any relevant details and then aim to resolve your query within 10 working days.
If the query has not been resolved within 10 working days, or you are still unhappy for any reason, you can contact Victoria Thomson (Head of Business Operations) on 0208 652 7525 or firstname.lastname@example.org
Complaints received will be logged accordingly and all relevant information and correspondence stored securely upon Maximeyes systems.
Victoria (or an appointed individual) (they) will review why the query has not been resolved, and/or identify any issue which has led to your dissatisfaction with how we have dealt with your complaint. They will instigate an internal review to understand if there were anything we should have handled differently or areas where we could improve. They will aim to complete this within seven working days.
Maximeyes take every complaint very seriously, aims to consider all complaints within 10 working day timeframe and aims to use complaints as an opportunity to learn and improve its services.
If you are not completely satisfied with the outcome or a complaint has been unresolved for 8 weeks, you can contact the Energy Ombudsman at: https://www.ombudsman-services.org/energy.html This service is impartial and free of charge to you.
This complaints procedure is available at www.maximeyes.me, or via email / post upon request.